Terms and conditions are subject to change at any time. List below are the terms and conditions are the most frequently used vouchers.
The terms and conditions printed on the back of any vouchers issued prior to the update of the terms and conditions online still apply.
To lodge a request for a refund of any purchase of cinema passes/tickets the purchaser must lodge a request for the refund with The Crossing Theatre (Narrabri Shire Council) prior to the date and time on the pass/ticket for the movie event. The request for a refund may initially be lodged by telephone or in person but must then be lodged in writing per the Refund Request Form (Annexure A) providing proof of purchase, details of the purchasers� bank account for payment of the refund, and other requested details.
Refunds will be processed no later than Thursday following the lodgement and approval of the refund request by the purchaser(s). Any refusal by Narrabri Shire Council or The Crossing Theatre to honour a written refund request will be explained to the purchaser in writing. (Annexure B).
Inability to attend or non-attendance of a movie screening at the date/time purchased will not normally be considered sufficient reason for not lodging the refund request prior to the movie event screening.
Passes/Tickets may be cancelled and transferred to another screening date and time at the discretion of staff. This may include another movie entirely from the one the purchaser originally wished to attend.
To lodge a request for a refund of any purchase of passes/tickets to live events the purchaser must lodge a request for the refund with The Crossing Theatre (Narrabri Shire Council) prior to the date and time on the pass/ticket for the live event. The request for a refund may initially be lodged by telephone or in person but must then be lodged in writing per the Refund Request Form (Annexure A) providing proof of purchase, details of the purchasers� bank account for payment of the refund, and other requested details.
Refunds to live events will incur penalty fees per the following schedule as a percentage of the ticketed price:
| Received prior to event | % of ticketed price |
|---|---|
| More than 14 days | 10% |
| 8 days to 14 days | 30% |
| 2 days to 7 days | 50% |
| Less than 2 days | 75% |
| Received prior to event | % of ticketed price |
|---|---|
| More than 21 days | 0% |
| 15 days to 21 days | 25% |
| 8 days to 14 days | 50% |
| 2 days to 7 days | 75% |
| Less than 7 days | 100% |
| Received prior to event | % of ticketed price |
|---|---|
| More than 21 days | 0% |
| 15 days to 21 days | 25% |
| 8 days to 14 days | 50% |
| 2 days to 7 days | 75% |
| Less than 7 days | 100% |
| Received prior to event | % of ticketed price |
|---|---|
| More than 21 days | 25% |
| 8 days to 21 days | 50% |
| Less than 7 days | 100% |
Refunds will be processed no later than Thursday following the lodgement and approval of the refund request by the purchaser(s). Any refusal by Narrabri Shire Council or The Crossing Theatre to honour a written refund request will be explained to the purchaser in writing. (Annexure B).
Inability to attend or non-attendance of a live event at the date/time purchased will not normally be considered sufficient reason for not lodging the refund request prior to the live event screening.
To lodge a request for a refund of any booking of a private function or event, the purchaser must lodge a request for the refund with The Crossing Theatre (Narrabri Shire Council) prior to the date and time on the pass/ticket for the live event. The request for a refund may initially be lodged by telephone or in person but must then be lodged in writing per the Refund Request Form (Annexure A) ) providing proof of purchase, details of the purchasers� bank account for payment of the refund, and other requested details.
Refunds for or cancellation of privately booked functions or events will incur penalty fees per the following schedule as a percentage of the quoted price:
| Received prior to event | % of prepayment | Other Conditions |
|---|---|---|
| More than 7 days | 50% | Nil |
| 7 days of less | 100% | Nil |
| Received prior to event | % of prepayment | Other Conditions |
|---|---|---|
| More than 7 days | 50% | Plus 100% of cost of ordered food |
| 7 days of less | 100% | Plus 100% of cost of ordered food |
Refunds will be processed no later than Thursday following the lodgement and approval of the refund request by the purchaser(s). Any refusal by Narrabri Shire Council or The Crossing Theatre to honour a written refund request will be explained to the purchaser in writing. (Annexure B).
This Privacy Policy applies to the services offered on the crossingtheatre.com.au website operated by The Crossing Theatre (ABN 95 717 801 656). Please read this Privacy Policy carefully before using The Crossing Theatre site. Usage of The Crossing Theatre website is conditional upon you agreeing to be bound by this privacy policy.
The Crossing Theatre respects the importance of your privacy, and that you have a right to make your own choices about how your personal information is collected and used. We know that when you provide personal information to us you are showing your trust and we take that seriously. Unless you directly give us consent to do otherwise, The Crossing Theatre will only collect and use your personal information for the purposes below.
The information The Crossing Theatre collects in most cases relates to Customers but can relate to suppliers and other parties we deal with (for the purposes of this Privacy Policy all such people are described as "Customers"). Information is gathered for a range of purposes, including the provision of ongoing Customer support and the compiling of Customer databases to enable us to more accurately market our goods and services. The type of information we collect includes such things as contact details, buying habits, opinions, product preferences and transactional details.
Customers of The Crossing Theatre may deal with The Crossing Theatre on an anonymous basis. However, as a provider of a wide range of services, The Crossing Theatre frequently finds that it is necessary to collect Personal Information during the course of transactions.
Personal Information may be collected about Customers via the following means:
The Crossing Theatre will not use or disclose any information about you without your consent, unless:
In seeking to give you the most worthwhile experience of our website possible, The Crossing Theatre may use your personal information to send you advertisements about products and services which we think you are likely to be interested in. We do not disclose information about you to advertisers.
Access to Personal Information may be withheld in a number of circumstances. These include where:
We will not send you any e-mail without first asking you whether you wish to have promotional information sent to you. If you agree, we may contact you at the email or other address which you provide to us in order to:
If you are receiving promotional information about The Crossing Theatre and do not wish to receive this information any longer, you may remove your name from our list either by visiting our website and following the instructions on how to withdraw your information from that site (where that facility is available), or e-mailing us at boxoffice@narrabri.nsw.gov.au and asking to be removed from our mailing list. Please allow 7 days for this request to be processed.
If at any time you want to know exactly what personal information we hold about you, you are welcome to access your record by contacting The Crossing Theatre via telephone at any time; or e-mailing us at boxoffice@narrabri.nsw.gov.au. Our file of your information will be made available to you within 7 days.
If at any time you wish to change personal information that is inaccurate or out of date, please contact us via telephone or by e-mailing us at boxoffice@narrabri.nsw.gov.au and we will amend this record within 7 days.
Personal information gathered during competitions run by The Crossing Theatre will be governed by the principles set out in this Privacy Policy unless an express statement is made in relation to privacy in the conditions of entry for the competition.
Personal Information may be stored in either hard copy form or on a server or both. Hard copy Personal Information is wherever practical, kept under locked security. Personal Information stored on a server is wherever practical, password protected.
Access to this information is restricted within The Crossing Theatre to employees who have specific authorisation. We also continually endeavour to improve our security safeguards. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure, so we cannot absolutely promise that the information you provide to us will always be totally secure. The Crossing Theatre will not be held responsible for events arising from unauthorised access to your personal information.
Please note also that The Crossing Theatre or its service partners may use overseas facilities to process or back up its information. As a result, we may transfer and store your personal information to our overseas facilities. However, this does not change any of our commitments to safeguard your privacy.
The Crossing Theatre provides links to websites outside of The Crossing Theatre service. These linked sites are not under our control, and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the Terms and Conditions of those websites.
If you have any queries with respect to this Privacy Policy please contact The Crossing Theatre, P.O Box 488, Narrabri, New South Wales, 2390 or by email at boxoffice@narrabri.nsw.gov.au.
The Crossing Theatre may modify this Privacy Policy and the way it handles Personal Information at any time in its sole discretion.
Further information on privacy can be obtained from the Privacy Commissioner at www.privacy.gov.au
117 Tibbereena St, Narrabri NSW
(02) 6799 6740
Sign up to receive our weekly movie sessions times, special offers & the latest updates about upcoming events & movies!
