Refunds and Returns Policy
Terms and conditions are subject to change at any time. Listed below are the terms and conditions for the most frequently used vouchers.
The terms and conditions printed on the back of any vouchers issued prior to the update of the terms and conditions online still apply.
Cinema Passes/Tickets
To lodge a request for a refund of any purchase of cinema passes/tickets the purchaser must lodge a request for the refund with The Crossing Theatre (Narrabri Shire Council) prior to the date and time on the pass/ticket for the movie event. The request for a refund may initially be lodged by telephone or in person but must then be lodged in writing per the Refund Request Form (Annexure A) providing proof of purchase, details of the purchasers’ bank account for payment of the refund, and other requested details.
Refunds will be processed no later than Thursday following the lodgement and approval of the refund request by the purchaser(s). Any refusal by Narrabri Shire Council or The Crossing Theatre to honour a written refund request will be explained to the purchaser in writing. (Annexure B).
Inability to attend or non-attendance of a movie screening at the date/time purchased will not normally be considered sufficient reason for not lodging the refund request prior to the movie event screening.
Passes/Tickets may be cancelled and transferred to another screening date and time at the discretion of staff. This may include another movie entirely from the one the purchaser originally wished to attend.
Live Events Passes/Tickets
To lodge a request for a refund of any purchase of passes/tickets to live events the purchaser must lodge a request for the refund with The Crossing Theatre (Narrabri Shire Council) prior to the date and time on the pass/ticket for the live event. The request for a refund may initially be lodged by telephone or in person but must then be lodged in writing per the Refund Request Form (Annexure A) providing proof of purchase, details of the purchasers’ bank account for payment of the refund, and other requested details.
Refunds to live events will incur penalty fees per the following schedule as a percentage of the ticketed price:
Non-Catered Live Events - Waiting Listed |
Received prior to event |
% of ticketed price |
| More than 14 days |
10% |
| 8 days to 14 days |
30% |
| 2 days to 7 days |
50% |
| Less than 2 days |
75% |
Non-Catered Live Events - Not Waiting Listed |
Received prior to event |
% of ticketed price |
| More than 21 days |
0% |
| 15 days to 21 days |
25% |
| 8 days to 14 days |
50% |
| 2 days to 7 days |
75% |
| Less than 2 days |
100% |
Catered Live Events - Waiting Listed |
Received prior to event |
% of ticketed price |
| More than 21 days |
0% |
| 15 days to 21 days |
25% |
| 8 days to 14 days |
50%
|
| 2 days to 7 days |
75% |
| Less than 2 days |
100% |
Catered Live Events - Not Waiting Listed |
Received prior to event |
% of ticketed price |
| More than 21 days |
25% |
| 8 days to 21 days |
50% |
| Less than 7 days |
100% |
Refunds will be processed no later than Thursday following the lodgement and approval of the refund request by the purchaser(s). Any refusal by Narrabri Shire Council or The Crossing Theatre to honour a written refund request will be explained to the purchaser in writing. (Annexure B).
Inability to attend or non-attendance of a live event at the date/time purchased will not normally be considered sufficient reason for not lodging the refund request prior to the live event screening.
Privately Booked Functions or Events
To lodge a request for a refund of any booking of a private function or event the purchaser must lodge a request for the refund with The Crossing Theatre (Narrabri Shire Council) prior to the date and time on the pass/ticket for the live event. The request for a refund may initially be lodged by telephone or in person but must then be lodged in writing per the Refund Request Form (Annexure A) ) providing proof of purchase, details of the purchasers’ bank account for payment of the refund, and other requested details.
Refunds for or cancellation of privately booked functions or events will incur penalty fees per the following schedule as a percentage of the quoted price:
Non-Catered Function of Event |
Received prior to event |
% of Prepayment |
Other Conditions |
| More than 7 days |
50% |
Nil |
| 7 days of less |
100% |
Nil |
Catered Function or Event |
Received prior to event |
% or Prepayment |
|
| More than 7 days |
50% |
Plus 100% of cost of ordered food |
| 7 days or less |
100% |
Plus 100% of cost of ordered food |
Refunds will be processed no later than Thursday following the lodgement and approval of the refund request by the purchaser(s). Any refusal by Narrabri Shire Council or The Crossing Theatre to honour a written refund request will be explained to the purchaser in writing. (Annexure B).
To apply for a refund, download and complete the form below then return to The Crossing Theatre.
Refunds Request Form.pdf
Example of refused refund request:
Written Refund Request.pdf